Refund policy
Return & Refund Policy
At Dulvano, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and documentation, if applicable.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for personal care or beauty products that have been opened or used, unless they arrive damaged or defective.
Gift cards and clearance items are also non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll work with you to resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may take several business days to process the refund.
Return Shipping
If the return is due to our mistake (damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, return shipping costs are the responsibility of the customer.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.