Shipping policy

Shipping Policy

At Dulvano, we are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times:

  • Europe: 5–12 business days
  • United States: 5–12 business days
  • Canada: 6–14 business days
  • Australia & New Zealand: 6–14 business days
  • Rest of the World: 7–18 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with your tracking number.

Tracking information may take 24–72 hours to become active.

Shipping Costs

Shipping costs are calculated at checkout.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at:

hello@dulvano.com

We'll gladly investigate the shipment with the carrier and help resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Dulvano is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.